14/18 July 2014,  Heraklion Crete Greece

Theory and methodical basis of my learned paper


 Company-Wide Quality Control

“Originating in the United States in the first half of the 20th century and perfected in Japan in a corporate context, Company-Wide Quality Control has the aim of identifying a managerial strategy and a culture that can support competition in quality and through quality.  Company-Wide Quality Control, by shifting the axis of the evaluation from the results to the processes (of transformation of the incoming resources into “products”), is characterized by the centrality assigned to a number of factors deemed essential to achieve quality: the organizational-based context (with its system of relations and people); the definition and the clear attribution of roles and duties to the various players in the system; the sharing of the training aims by all the subjects involved in the process; institutionalized innovation; a system rewarding personal effort; constant attention to user satisfaction, or customer satisfaction; the production of data for both internal and external control”

Loredana Perla & Viviana Vinci